How do we handle the Wait List

Lake Wylie homes

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How do we handle the Wait List

Weekends through the summer are a hot commodity. Saturdays will sell out June-August a month in advance some weeks.

 

This year we created the waitlist. It has worked great and has relieved some pressure off our cancelations (which we honestly do not get many).

We do want to let everyone know how the wait list works though. Its exciting, so buckle up.

Once we have a cancellation on a boat for a day that is sold out, we will promptly email and text the entire wait list at the same time. This notification will let them know that a boat has come available online.

From there, it is first come, first serve. The first customer to go to the site and book the boat online gets it.

The reason we do it this way is because we do NOT want to accidentally have a ‘double booking’. We pride ourselves on having the lowest double booking rate of any rental fleet. To date we have had exactly ZERO double bookings since we started the wait list:).

Oh Captain, My Captain: Why we do not offer Drivers

Every single day we get at least one call from a customer asking if we provide a driver for the rental boats. The answer is sadly no. We would love to come have a great day on the water with you though.

Due to the number of calls we get on this though, we thought it would be a good idea to elaborate on why we don’t offer this service.

First and foremost, you have to have a Captains License to operate ANY boat for compensation. Doesn’t matter the circumstances. There has been other boats around Lake Wylie who tried to offer a driver without that person having a Captains License and they got nailed. The Coast Guard and local police do patrol the lake and look out for infractions like this!

Secondly, and more unknown, is insurance issues. Surprisingly if we were to provide a driver our insurance would go up. It would almost double! As you can imagine, insurance for a rental fleet of boats is EXTREMELY expensive. So, doubling that is not something most operations would consider.

Lastly, even if we had a staff member with a Captains License and we paid the outrageous insurance premiums to be able to offer that service, the cost to pay a licensed Captain for a full day boat rental would make it more expensive than most customers would be willing to pay for a day on the water.

The good news is, renting a boat with us is easy. The rental process is easy online, the training at our dock is comprehensive and easy to understand. All we ask is that you pay close attention to our staff when they are going over everything and you’ll be fine!

To be safe on the water, just go slow. It really is that easy.

Rain in the Summer: A Love/Hate Relationship

Rain is a boat rental operators worst scenario. You want clear skies all summer long so as many happy families can go out and enjoy the lake.

This week it has been raining a lot. Luckily the schedule was able to move some reservations around and accommodate everyone’s reschedule.

As much as we hate to see rain in the forecast we must sit back and remind ourselves that rain is also what fills the lake up giving up a body of water to rent boats on! If we don’t have any rain for long long periods of time, the lake level will be too low to rent boats safely (like in 2015 we had to shut down in August/September). Further, if we don’t have enough rain to keep the levels up, people can’t access the lake anymore. Docks at lake homes are sitting in mud and public boat ramps don’t have enough water to launch boats.

Lake Wylie is a drinking water reservoir for Charlotte and surrounding areas. So, making sure it stays clean and plentiful is important.

Good news is coming though. In a few years Duke Energy has announced that they plan to raise the average water level on Lake Wylie by 6″. Six whole inches in a boat rental operators world is the difference in replacing 30 props a season and replacing maybe only 15!

If rain means a healthy full lake of water, then bring it on! But please, lets focus that rain during the week at least:)